FAQ

For low and medium-risk businesses, we aim to open accounts within 3–5 business days after all required documents are submitted to our compliance team. For high-risk businesses, enhanced due diligence (EDD) measures are applied, which may extend the process to 10–14 business days upon receipt of all documentation.

TransferLow provides SEPA and SWIFT accounts for business clients, supporting B2B, B2C, and C2B transactions. For licensed entities, we also offer client money accounts to facilitate secure and compliant client transactions.

To open a business account with TransferLow, you must provide the following Know Your Business (KYB) and Know Your Customer (KYC) documents: 1. Certificate of Incorporation 2. Memorandum and Articles of Association 3. Register of Directors 4. Register of Shareholders 5. Business proof of address (e.g., utility bill, lease agreement, or bank statement, not older than 3 months) 6. Completed online application form For ultimate beneficial owners (UBOs) and directors, the following KYC documents are required: 1. Valid passport copy 2. Proof of address (e.g., bank statement, utility bill, or lease agreement, not older than 3 months) 3. CV or LinkedIn profile Additional documents may be requested by our compliance team based on the client’s business activities or jurisdiction of incorporation.

To open a corporate account with TransferLow, follow these steps: 1. Submit Required Documents: Upload the required KYB and KYC documents (listed above) via our secure online portal or send them to our compliance team via email. 2. Pre-Approval Review: Our compliance team reviews your application and documents to conduct a pre-approval assessment, ensuring compliance with anti-money laundering (AML) and regulatory standards. 3. Pay the Onboarding Fee: Upon pre-approval, you will receive an invoice for the onboarding fee, which covers the cost of document review and due diligence. 4. Final Due Diligence: After the invoice is settled, our compliance team completes the remaining due diligence procedures, including identity verification and risk assessment. 5. Account Activation: Once due diligence is complete, you will be notified of the account opening outcome. If approved, your corporate account will be activated, and you’ll receive access details for SEPA and/or SWIFT transactions. Our team is available to guide you through each step and can be reached via phone, email, or our website’s contact form for any assistance.

TransferLow follows a robust Know Your Customer (KYC) process to verify the identity of ultimate beneficial owners (UBOs) and directors, ensuring compliance with global anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. The identity verification process includes: 1. Document Submission: You must provide a valid passport copy and a recent proof of address (e.g., bank statement, utility bill, or lease agreement, not older than 3 months). Additionally, a CV or LinkedIn profile is required to understand your professional background. 2. Document Authentication: Our compliance team verifies the authenticity of submitted documents, cross-checking them against trusted databases and ensuring they meet regulatory standards. 3. Enhanced Due Diligence (EDD) for High-Risk Clients: For high-risk businesses or individuals, we may request additional documentation (e.g., source of funds, business contracts) and conduct deeper background checks to confirm identity and mitigate risks. 4. Ongoing Monitoring: After account opening, we continuously monitor transactions and account activity to ensure ongoing compliance and detect any suspicious behavior. If further clarification or additional documents are needed during the verification process, our compliance team will contact you promptly to resolve any issues.

Once the client submits all required corporate documents and the application form, our compliance team reviews the submission and conducts a pre-approval assessment. Upon pre-approval, we issue an invoice for the onboarding fee, which covers the document review process. After the invoice is settled, our team completes the remaining due diligence procedures and notifies the client of the account opening outcome.

TransferLow prioritizes compliance and operational risk management, adhering to strict anti-money laundering (AML) and counter-terrorism financing (CTF) policies. We implement Strong Customer Authentication (SCA) in line with PSD2 regulations to secure online transactions, reducing fraud risks and enhancing customer confidence.

Yes, TransferLow offers tailored global payout solutions based on your business needs. Our intuitive platform allows you to manage accounts independently, and our team provides personalized support to ensure seamless operations.

Our support team is available 24/7 via phone or email to assist with any inquiries. You can also reach out through our website’s contact form, and our specialists will respond promptly to address your needs.